Add AI Ticketing feature page#21
Merged
Merged
Conversation
Native AI-first ticketing: chat/manual/alert intake, auto-triage + dedup, the glass-box investigation (hypotheses → cited evidence → RCA), staged autonomy L1/L2/L3, observability (MCP) + guardrailed DB connectors with SSH tunnel, read-only/masking/row-scope guardrails, message-quota metering, and Jira coexistence. Added to the Features nav after Help Center. Signed-off-by: chattermate <admin@chattermate.chat>
Five screenshots from the live app: tickets workspace, ticket detail with the glass-box investigation, autonomy levels, investigation connectors, and the database connector / alert intake. Two are redacted before publishing — the alert-webhook screenshot embedded a live webhook secret (replaced with a <org-id>/<secret> placeholder), and the mock MCP connector showed a local filesystem path. Also documents the customer message templates, CSAT and auto-close. Signed-off-by: chattermate <admin@chattermate.chat>
This file contains hidden or bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
Sign up for free
to join this conversation on GitHub.
Already have an account?
Sign in to comment
1 participant
Add this suggestion to a batch that can be applied as a single commit.This suggestion is invalid because no changes were made to the code.Suggestions cannot be applied while the pull request is closed.Suggestions cannot be applied while viewing a subset of changes.Only one suggestion per line can be applied in a batch.Add this suggestion to a batch that can be applied as a single commit.Applying suggestions on deleted lines is not supported.You must change the existing code in this line in order to create a valid suggestion.Outdated suggestions cannot be applied.This suggestion has been applied or marked resolved.Suggestions cannot be applied from pending reviews.Suggestions cannot be applied on multi-line comments.Suggestions cannot be applied while the pull request is queued to merge.Suggestion cannot be applied right now. Please check back later.
New
features/ai-ticketing.mdxdocumenting native AI-first ticketing, with five screenshots from the live app.Covers: intake (chat / manual / alert webhook), auto-triage + dedup, the glass-box investigation (hypotheses → cited evidence → versioned RCA), staged autonomy L1/L2/L3, customer message templates + CSAT + auto-close, observability (MCP) and guardrailed DB connectors (SSH tunnel, allowlist, masking, row-scope), the database guardrails, message-quota metering, Jira coexistence, and the per-agent toggle. Linked into the Features nav after Help Center.
Screenshots: tickets workspace, ticket detail with the investigation, autonomy levels, investigation connectors, and the database connector / alert intake.
Two were redacted before publishing:
<org-id>/<secret>placeholder (which also reads better as documentation)/path/to/your-mcp-serverMeta description is 162 chars, in line with the rest of the site.